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Several Mac users have said that Mail closes or quits unexpectedly. This article explains how you can troubleshoot if the Mail app on your Mac keeps crashing when you want to open it. This article will help you if:
- Mail opens without any issue but then crashes later on.
- Mail crashes as soon as it starts.
- Mail opens but hangs with the spinning color wheel and then crashes.
See also: Mac Mail App Opens Itself Randomly, Fix
Please try the steps below. After trying each step below, test Mail again to see if you can open it. Before you do anything, simply restart your Mac. If restarting does not fix your problem, then try the steps below:
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Mar 22, 2016 As Mac OS X users, we have something to be happy about when it comes to app crashes and freezes: rarity. Typically you can work on your Mac for hours at a time without a single issue. However, a crashing app certainly can happen, leading to lost productivity, time and, worst of. Jul 09, 2019 Hi, Specs: Mac os Mojave: 10.14.5 (18F132) iMac (27-inch, Late 2013) z87x-ud5h 3.19 GHz Intel Core i5 sapphire vega56 8gb ram - Mojave multibeast ran, installed fakesmc, and updated to latest clover. Ive done a bunch of research and cant seem to find a working solution. Recently, these.
Update
Update your Mac. Then try to open Mail again. When you update the macOS software on your Mac, Mail will also be updated. And this may resolve your problem. Here is how:
- If you are using macOS Mojave or later: Go to System Preferences and Software Update.
- If you are using macOS High Sierra or earlier: Open the App Store and click Updates.
See also: Mac Mail App: Gmail Not Working? Fix
Rebuild
Try rebuilding your mailboxes to see if this fixes your problem Here is how:
- Open Mail.
- Select a mailbox.
- Click Mailbox > Rebuild.
You may not be able to rebuild since Mail keep crashing. But try this if you can.
Certain messages causing this?
Are you having this problem when you want to open certain mail messages? It is possible that Mail may quit due to damaged emails. You can resolve this by deleting these problematic messages. Damaged messages may cause the Mail app to crash when you scroll through messages to view them. Here is how:
- Press and hold the Shift key.
- While pressing the Shift key, open the Mail app. When you open the Mail app while pressing the Shift key, Mail will open without any message selected.
- Then drag the Message Viewer pane (the horizontal divider) until you only see the list of messages.
- Select the problematic message by clicking once. This is the message that was active when Mail crashed.
- Then press the Delete key on your keyboard. Or click Message > Move to > Trash.
Alternatively, if your Mail account offers a web-based service to check emails (most do such as gmail.com, iCloud.com, yahoo.com, etc), you can visit their website and sign in and then delete the corrupted email.
See also: How To Turn Off Split Screen In Mail
Isolate the problem
Following the steps below will help you find the problematic mail account. Here is how:
- On your Mac, go to System Preferences and Internet Accounts.
- Disable all email accounts by unchecking the Mail option.
- Now all of your Mail accounts are disabled, try to open Mail. Does the app crash or not?
- If it opens without crashing, this means that one of your accounts are causing this problem. What you can do is to turn each account on one by one and test Mail after turning on each account. Repeat this until you find the account that is causing this. And when you find the problematic account, what you can do is to delete the account and then re-add.
- If Mail crashes, turn on all of your accounts and go to the next step below.
See if you can start Mail in Safe Mode
Safe Mode (also called Safe Boot) may fix your problem. Safe Mode clears caches and repairs disks. Here is how:
- Turn off your Mac.
- Turn on your Mac and immediately press and hold the Shift key.
- Keep holding the Shift key until you see the login screen.
- Login.
- When your Mac finishes starting up, now try to open the Mail app. Does it crash or not?
- Restart your Mac again. This time restart normally. Do not press any keys. This will exit Safe Mode.
- Again test Mail.
See also: Mail App Keeps Crashing & Won’t Open; Fix
Delete preference files
If the Mail preference files are corrupted for some reasons, this may cause crashes. Please note that when you remove these files, your account settings and preferences will be gone. Here is how:
- Quit Mail.
- Go to your desktop and press and hold the Option key.
- In the Finder, while holding the Option key, click Go and then Library.
- Open the Preferences folder.
- Locate these two files: com.apple.mail.plist and com.apple.mail-shared.plist
- Move these files to the Trash.
- Restart your Mac.
- Then try to open Mail to see if it works.
Remove Envelope files
We will delete Envelope files, you Mac will automatically build them. Here is how:
- Quit the Mail app if it is running (Mail > Quit Mail).
- In the Finder, press and hold the Option key and click Go > Library.
- Open the Mail folder.
- Open the V7 folder (this may be V5, V6, V7, V8, etc depending on your macOS version).
- Open the MailData folder.
- Locate these files: Envelope Index, Envelope Index-shm, Envelope Index-wal.
- Move these files to your desktop.
- Now open the Mail app. Wait for the Mail app to rebuild new Envelope Index files. Please note that this may take time.
- And if everything seems to be working, you can now delete the envelop files from the desktop.
Remove Mail Saved folder
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Please follow the steps below. Doing so will delete the Mail Application Saved State folder. A Saved Application State folder is a kind of cache folder that enables an app (in this case, this is Mail) to resume and reopen again. And this folder may cause your problem. Here is how you can remove this.
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- Quit Mail.
- Go to the Finder.
- Press and hold the Option key and while holding the Option key, click Go and Library.
- Open the Containers folder.
- Open the com.apple.mail folder
- Open the Data folder.
- Open the Library folder.
- Open the Saved Application State folder.
- Find the “com.apple.mail.savedState” folder and drag this folder to the Trash.
- Then reopen the Mail app.
Reset NVRAM
Resetting NVRA (or PRAM) may resolve your problem. Resetting this will remove some of your settings such as volume, time zone, etc. Here is how:
- Turn off your Mac.
- On your keyboard, locate these four keys: Option, Command, P, and R (do not press them yet).
- Turn on your Mac and immediately press and hold the Option, Command, P, and R keys.
- Keep holding these keys for 20 seconds. Then release the keys.
Remove Mail container
If you are still having this problem, you may want to remove the container folder. When you remove this folder, you will lose some settings such as mail filters, signatures, etc. Here is how:
- Quit Mail.
- Go to the Finder.
- Press and hold the Option key and while pressing the key, click Go and Library.
- Open the Containers folder.
- Find the “com.apple.mail” folder.
- Now move this folder to your desktop. We are moving to the desktop so that you can easily restore the folder if needed.
- Now open Mail. If it opens, your issue is fixed.
- If it still crashes, you can put the container folder back. And maybe it is time to contact Apple support.
See also: Mail: Hand Icon, What Does It Mean?
As Mac OS X users, we have something to be happy about when it comes to app crashes and freezes: rarity. Typically you can work on your Mac for hours at a time without a single issue. However, a crashing app certainly can happen, leading to lost productivity, time and, worst of all, lost work. Fortunately, there are several steps you can take to recover from a crashed app, as well as prevent the issue in the first place.
How to fix a crashing app after the macOS upgrade
App crashes after the the macOS update is more than a common problem. Some apps freeze or malfunction, some won’t launch, some show no signs of life whatsoever. Why it happens? The most probable reason is that the app is simply not ready for the latest macOS Catalina. Something in its depth turned out to be incompatible with the new macOS.
Now, what can you do to fix an app crashing? Three things.
- First, see if you have the latest version of the app by clicking on its name it the top menu and choosing Check for updates.
- Second, visit developer’s website (or App Store page) and see if they’ve issued a statement about Catalina compatibility.
- Finally, some crashed apps on macOS Catalina can be fixed by running maintenance scripts. Download CleanMyMac X, launch it, find Maintenance tab and run the scripts.
What happens when an app craches: under the hood
Now let's go deeper into the nature of crashed apps, but first, let’s identify the difference between a crashed macOS app and a frozen one. While these terms are often used interchangeably, there is a notable difference.
Crash
A crash happens when a piece of software stops working altogether, and then closes on its own. In other words, the app quits when you did not tell it to. When this happens, you'll typically see a message noting that the application has 'unexpectedly quit” just as its windows disappears. It’s pretty frustrating — especially if you end up losing all your work.
Freeze
A freeze is when software stops functioning, but continues to run. You can still see its windows, and its Dock icon still indicates that it’s running. However, no amount of clicking or tabbing around will do anything. A frozen app doesn’t quit like a crashed app does, it simply becomes unresponsive. Often no error messages accompany the freeze. Again, it’s a frustrating experience (if you want to know how to deal with it, check out this post on how to fix frozen apps).
When software freezes, you force it to quit, so that you can re-launch and hopefully get on with your work. With crashes, meanwhile, the problem is the app quitting on its own. In this article, I’ll discuss recovering from app crashes, as well as steps that help prevent them in the first place. Let’s get started.
What to do when a Mac OS X app crashes
The good news here is that a crashed app rarely brings down your entire Mac, as the trouble is restricted to that particular piece of software. That means we have a chance to recover. Let’s start with the simplest solutions.
First, just relaunch the app. When an app crashes, you’ll typically see a dialog box that says the software “unexpectedly quit” and you’ll have several options to deal with it, including “Relaunch”. Give that a click and cross your fingers that the crash doesn’t happen again. Oftentimes, you’re good from there. If not…
Try restarting your Mac. “Turn if off and back on again” is almost a punchline at this point, but it usually works. Shut down, restart and try again. Very often this simple task will set things right. If not, it’s time to try something just a little more involved.
Mail App Keeps Crashing
Reinstall the app. Deleting the misbehaving app and grabbing a new copy gives you a fresh version to work with. That is, if you delete all of the app’s related files.
See, when you drag an app to the Trash, you aren’t deleting everything. Some leftover parts remain, and if the troublemaker is among them, your problem could persist. It’s a waste of time to delete an app via drag-and-drop, reinstall and then have it crash again. To make things right, you need to get rid of the app’s bits and pieces before you reinstall it, and this is where software like CleanMyMac X comes in handy.
An app that’s simply dragged to the Trash leaves behind a pile of associated files that you don’t see, like caches, preferences (often the culprit in crash-y apps), saved states, and more. You might not even know they’re there, but CleanMyMac X does. It’s smart enough to find the whole lot, safely remove them, and ensure that a newly installed app is just that: a complete fresh start.
In fact, you don’t even have to launch CleanMyMac X to thoroughly and safely delete an app. Simply right-click (or Control-click) the app’s icon and select “Uninstall with CleanMyMac” from Services in the resulting contextual menu. Easy!
Another wise move is to make sure there are no conflicts between the app and the Mac OS. When Apple pushes an update of its operating system to your Mac, that might interfere with your app’s performance, if the app or its add-ons are incompatible with this particular OS X version.
CleanMyMac can help you out here, too. Download it for free, go to its Uninstaller module and find the misbehaving app in the list. If you see a note that this app is incompatible with your system, it means you need to update the app, because your current version doesn’t work on the latest OS X.
How can you stay on top of aging apps? Apple makes it easy with software purchased through the Mac App Store. Simply launch the App Store app, go to the Updates tab, and you’ll see all available app updates. Find the one you need in the list, click the Update button, and you’ll get the latest version to your Mac. It’s a bit different with software acquired outside the App Store: you’ll have to visit the vendor’s website to see if there’s a new version available.
If nothing indicates that the troublemaker app is incompatible with your system, the problem could be with its add-ons or preferences. What you can do in this case is reset the app to its initial state. Again, go to the Uninstaller module in CleanMyMac X, select your app, and click Application Reset. CleanMyMac will make that app just the way it was when you first installed it.
What to do when an app crashes at launch
So far I’ve addressed what to do when an app crashes as you’re using it. But what about the frustrating scenario of an app going down as soon as you launch it? No warning, no dialog box, just a bounce or two in the Dock and that’s it. In this case, it’s time to repair disk permissions.
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What’s does fixing permissions actually mean? Think of your Mac’s hard drive as a tree with many branches. The top level of your drive is the tree’s trunk, and the branches represent information about files and folders. These branches, or “nodes,” store information like the location of data and permission rules, among other things. Normal computer use changes this information, and can lead to a conflict or other issue that generates crashes and the inability to use your system. This is what a permission fix addresses.
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To repair disk permissions (for OS X prior to El Captian), go to the Utilities in your Mac’s Applications folder and launch Disk Utility. Next, click First Aid. It’ll ask for confirmation and get to work, comparing existing permission files with defaults to find any conflicts.
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Or, if you want a slightly simpler way, you can fix the permissions with CleanMyMac X Maintenance Scripts. Just open the Maintenance tab, hit Choose Tasks and then Repair Disk Permissions. This helps resolve improper app behavior like crashing and keeps all of your disk’s files and folders in proper order. And that’s just one of the maintenance tasks available in CleanMyMac X, just try it.
A crashing app is no fun. Fortunately, a little understanding and proactive behavior can keep them to a minimum. CleanMyMac X makes it easy to do just that. Happy computing, and may your apps never crash again!